No. They scan the code on your counter and the card is saved to the wallet already on their phone. No download, no account, no password.

Solo is NZ$9.99/month for a single venue. Business is NZ$14.99 per venue/month. Engage is an optional add-on at +NZ$9.99 per venue/month, available after your programme has been running for three months. Every new account starts with a 30-day free trial. There are no recurring charges for customers, cards, stamps, rewards or QR scans.

One venue that you run yourself is Solo. A team, several scanning devices, or more than one venue is Business, priced per venue. If you start on Solo and open a second venue, we move you to Business rather than charging you for one shop while you run two.

Yes. Custback Business supports multiple venues under the same business account, with one dashboard across your locations. Staff are assigned to the venues they work at, every stamp records which venue it happened at, and you can compare branches.

Campaigns are part of Engage, the optional add-on. Your loyalty card — stamps, rewards, your branding, the QR sign-up — works on its own without it. Engage opens up once your programme has been running for three months, because choosing who to reach by how they have been visiting needs enough history behind it to be worth acting on.

Nothing stops working. Your card keeps working, your customers keep collecting stamps and the scanner carries on. We email you before anything is due, and you are invoiced for the plan you are on. If you decide against it, tell us — and if you never added a card, there is nothing to cancel.

Custback supports both Google Wallet and Apple Wallet, so customers can save their loyalty card to the wallet on their phone. A web card is also available when needed.

They open the scanner on any phone or tablet, sign in once, and scan the customer’s card. The stamp lands immediately and the customer’s card updates on its own shortly after.

Every customer has a short card number they can read out. Staff type it in and the visit still counts.

The reward becomes available and the card says so. Staff redeem it at the counter, and the next card starts — carrying over any stamps collected past the target, so a customer is never punished for coming back early.

Nothing is deleted. A manager reverses the entry and the correction is recorded alongside the original, so the history stays honest and the balance is right.

Yes. Your colours, your logo, your reward, how many stamps it takes, and your own conditions. The card in your customer’s pocket carries your name.

The scanner needs a connection to record a stamp, so a customer would have to be stamped once it is back. Nothing is lost or double-counted: a stamp is only recorded once it has been written down.

The counter confirms instantly — that is what your staff and the customer see. The card in the wallet follows a moment later, because that last step belongs to the wallet provider rather than to us.

No, and deliberately. Each shop’s card is its own. What a customer does carry across is a single membership number, so they do not have to remember a different one for every shop — but no shop can see another shop’s stamps or customers.

Custback runs independently of your point-of-sale, so you can start without changing or replacing anything your team already uses. Stamps are added by scanning the customer’s card on any phone or tablet. There is no POS integration to install, and if you want Custback wired into your own systems, talk to us about what you need.

You get a working 10-stamp card the moment you sign up. Naming the reward, adding your logo and picking a colour take a few minutes more, and then the counter code is ready to print.

You do. We store and process it to run your program and nothing else — we do not sell it and we do not advertise with it. Ask us and we will export or delete it.

Yes. Ask and we will export your customers and their stamp history, or delete it. It is your list.